Consumer Protection Association

We recognise that choosing a contractor to undertake home improvements can be a very difficult one and many of our customers come to us by recommendation. However, in order to guarantee your peace of mind, Parsons Joinery Ltd. are members of the Consumer Protection Association and, through this organisation, offer deposit indemnity insurance and an insurance backed guarantee free of charge on all of our installations.

Regulated by the Financial Services Authority (FSA) the CPA was set up to protect the consumer by regulating and raising standards in the home improvement market. Contractors are continuously vetted for professional competence and integrity throughout their membership.

It is standard practice for contractors to take a deposit at the order stage of a transaction, especially where the product being manufactured is custom-made to your requirements. Through the CPA, Parsons Joinery offer deposit protection insurance for up to 25% of the agreed price or £7,500, whichever is the lesser. This policy covers you for a period of up to 90 days from the date you pay your deposit. If the worst happens, your deposit is either refunded to you or is completed by another company at the balance of the agreed price.

Whilst we have complete confidence that you will be delighted with your custom-made joinery, we understand customers would like reassurance that, if they were to encounter problems in the future, we would undertake to put these right. For this reason we offer a company guarantee for up to 10 years on every installation. However if, through unforeseeable circumstances, we were to go out of business, this guarantee would be worthless to our customers. For this reason, we also offer additional security with an insurance backed guarantee through the CPA which means that faults that may appear after we have ceased to trade will be covered for a period of up to 10 years.

Our customers are surveyed by the CPA after every installation and this information is collated into a quarterly report in order to assist us in maintaining and even improving our standards of quality and service. This report is available, on request, to our customers. If you would like to see a copy of this report or confirm our membership, please contact us for our unique membership number on 01273 814870.

Our Customers say...

CASEMENT WINDOWS IN A BUILDING CONVERSION -

The quality of the finish is far in excess of our expectations and the fitting process could not have been smoother.

Mr. Michael Heap, Hartfield, East Sussex
HARDWOOD GATES - March 2011 -

Once again, it was a pleasure to have your staff at our house and we are delighted with the end result.

Mr. Jim Tame, Hove, East Sussex
REPLACEMENT WINDOWS -

Thanks again - the new windows look great, and are perfectly in keeping with the age of the building. I would have no hesitation in recommending Parsons in the future - in fact, I already have!

Mr. James Fulforth, Buxted, Sussex
CUSTOM-MADE OAK CUPBOARD DOORS -

I would like to express my thanks to Phil, Luke and Jake for the excellent work they have completed here and to Trevor for his detailed plans before the job started.

Mr. Jim Tame, Hove, East Sussex
TIMBER ROOFLIGHT -

I appreciated the time you took with me on the occasion I visited your shop and feel that the service you provided was very professional.

Mr. Tony Wilks, Berkhamstead, Hertfordshire
BESPOKE WINDOW USING ORIGINAL GLASS -

We were very pleased with the efficiency of your staff, especially with regard to the tricky job of successfully removing the 76 year old stained glass windowpanes....

Mrs. Averil Garritt, Two Chimneys, Lewes, Sussex - December 2011
OAK LEADED LIGHT CASEMENT WINDOWS -

We would like to praise the excellent work carried out at Heart's Delight by Phil and Jake. Their work was first rate and they carried it out expertly and tidily, we are very grateful.

Mr. and Mrs. Green, Kent
FITTED WARDROBES -

Thank you so much for the wonderful design and manufacture of this furniture. I was also very impressed with the installers who worked so hard and were so respectful of our home.

Mrs. E. Wadee, Tunbridge Wells
CUSTOM MADE DOORS TO MATCH PERIOD FEATURES -

I am extremely pleased with the workmanship and quality of my doors and have had many compliments from friends and neighbours. Thank you for doing such a great job.

Mrs. Arlene Toth, Eastbourne, Sussex
WOODEN CURVED FRONT DOOR AND FRAME -

The goods are built to an excellent standard, the dialogue during the design and construction was most helpful and your fitters provided a very high standard of workmanship.

Mr. Graham Reeve, Kenley, Surrey
REPLACEMENT TRADITIONAL SLIDING SASH WINDOWS IN A VICTORIAN VILLA -

We are very pleased with the windows which look terrific and the quality is great. Your installers were helpful and productive.

Mr. and Mrs. Sparey, Hastings, Sussex

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