You are here: About Us > Customer Service

Customer Service

We accept enquiries by telephone, mail, fax and email from architects, building contractors, interior designers and private individuals and endeavour to reply to all enquiries within 24 hours.
If appropriate, we will be happy to make an appointment to view your project so that we can offer advice, assistance and a free quotation. Trevor Flint is responsible for general joinery enquiries, Roger Munn for staircases and Joanne Yates for roof lanterns. We do not have sales
representatives and you can be assured that you will be receiving assistance and advice from a
qualified technician. At this stage we will listen to your requirements, offering advice which will
enable you to make an informed decision.
Under normal circumstances, you can be assured that we will generate a quotation within two days of our site visit. We are happy to quote by email, letter or fax.
Once our quotation has been accepted and the deposit has been received you will receive a notification of acceptance by letter which will include our company terms and conditions. For private customers who are also taking advantage of our installation service, this will include confirmation of your deposit indemnity insurance.
Prior to the manufacture of your joinery, we may need to make an appointment to take accurate measurements if these have not been taken on our initial visit.
Once your joinery has been manufactured, we will contact you to arrange collection/delivery or will arrange a convenient date for installation. Whilst we make every effort to meet our installation schedule, occasionally we are affected by wet or inclement weather and we will notify you of any changes as soon as we can so that we can make alternative arrangements.
Our invoice will be issued on the day of completion and we appreciate payment within the terms of our contract with you: on completion of the works or in accordance with your credit terms if these have been agreed. We accept payment by cheque, direct bank transfer or credit card. Payments by credit card over £3,000 will be subject to transaction charge of 1.2% to cover our expenses. American Express cards are not accepted.
When we have received payment, you will receive a confirmation of receipt and, for installation customers, information to enable you to activate your Insurance Backed Guarantee. Our confirmation letter will also enclose your company guarantee and information about the care and maintenance of your joinery in order to ensure longevity and continued efficiency.
Please contact us at any time during this process if you require further information or advice on 01273 814870 or email me joanne@parsonsjoinery.com.

Our Customers say...

CASEMENT WINDOWS IN A BUILDING CONVERSION -

The quality of the finish is far in excess of our expectations and the fitting process could not have been smoother.

Mr. Michael Heap, Hartfield, East Sussex
HARDWOOD GATES - March 2011 -

Once again, it was a pleasure to have your staff at our house and we are delighted with the end result.

Mr. Jim Tame, Hove, East Sussex
REPLACEMENT WINDOWS -

Thanks again - the new windows look great, and are perfectly in keeping with the age of the building. I would have no hesitation in recommending Parsons in the future - in fact, I already have!

Mr. James Fulforth, Buxted, Sussex
CUSTOM-MADE OAK CUPBOARD DOORS -

I would like to express my thanks to Phil, Luke and Jake for the excellent work they have completed here and to Trevor for his detailed plans before the job started.

Mr. Jim Tame, Hove, East Sussex
TIMBER ROOFLIGHT -

I appreciated the time you took with me on the occasion I visited your shop and feel that the service you provided was very professional.

Mr. Tony Wilks, Berkhamstead, Hertfordshire
BESPOKE WINDOW USING ORIGINAL GLASS -

We were very pleased with the efficiency of your staff, especially with regard to the tricky job of successfully removing the 76 year old stained glass windowpanes....

Mrs. Averil Garritt, Two Chimneys, Lewes, Sussex - December 2011
OAK LEADED LIGHT CASEMENT WINDOWS -

We would like to praise the excellent work carried out at Heart's Delight by Phil and Jake. Their work was first rate and they carried it out expertly and tidily, we are very grateful.

Mr. and Mrs. Green, Kent
FITTED WARDROBES -

Thank you so much for the wonderful design and manufacture of this furniture. I was also very impressed with the installers who worked so hard and were so respectful of our home.

Mrs. E. Wadee, Tunbridge Wells
CUSTOM MADE DOORS TO MATCH PERIOD FEATURES -

I am extremely pleased with the workmanship and quality of my doors and have had many compliments from friends and neighbours. Thank you for doing such a great job.

Mrs. Arlene Toth, Eastbourne, Sussex
WOODEN CURVED FRONT DOOR AND FRAME -

The goods are built to an excellent standard, the dialogue during the design and construction was most helpful and your fitters provided a very high standard of workmanship.

Mr. Graham Reeve, Kenley, Surrey
REPLACEMENT TRADITIONAL SLIDING SASH WINDOWS IN A VICTORIAN VILLA -

We are very pleased with the windows which look terrific and the quality is great. Your installers were helpful and productive.

Mr. and Mrs. Sparey, Hastings, Sussex

Twitter feed

Country Conservatories - 10 of the best from Homes and Gardens http://t.co/f0cnM9oD - features one of our roof lanterns - so proud...